How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Thirdleading Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page shows how to raise a complaint and what to expect afterward. It is a general template and is not legal advice.

What You Can Raise With Us

You can contact us about:

• Your experience calling or contacting Thirdleading Pest Control
• How your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

When the Problem Is a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, products, work and customer service. If you have a problem with work done in your home, the usual first step is to take it up with the provider directly. Keep a written record as you go.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Keep in mind that Thirdleading Pest Control cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

If your concern is about how a pesticide was applied, you may also contact the agency that regulates pest control in Ohio.

How to Send a Complaint

Email contact@thirdleading.property and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm receipt by email, usually within a few business days. We will look into what happened, which may include reaching out to the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not satisfy you, answer it and ask us to look again. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@thirdleading.property